The promotion of Shashank Shekhar Sharma to the position of chief experience officer at Zepto Café will take effect in December 2024, according to an announcement made by Zepto. When Sharma takes on his new position, it is expected that he will be responsible for overseeing Café operations, expanding its footprint, managing equipment procurement, ensuring quality control, and improving the overall customer experience from beginning to end.
Shashank is an operator of the highest calibre. As a result of his combination of detail-oriented execution, strategic clarity, and, most importantly, unrelenting obsession with the customer, I have had the personal privilege of learning from him. He is the one who started Zepto Café from the ground up, and I have no doubt that he has what it takes to establish one of the most successful quick-service restaurants (QSR) in India. According to Aadit Palicha, who is the co-founder and CEO of Zepto.
Sharma brings extensive expertise in business transformation and scaling operations, according to the description provided by the company. Sharma has nearly twenty years of experience working in the food technology, retail, and quick-service restaurant (QSR) industries. According to the company, his track record of delivering results is in line with Zepto Café’s vision to establish itself as a key player in India’s highly competitive food technology sector.
At such a crucial juncture for Zepto Café, I am overjoyed to be given the opportunity to take on this responsibility. When it comes to the manner in which people in urban India consume food and beverages, the online café model represents a paradigm shift because it combines convenience, speed, and quality. As we add new items to the menu, we will continue to be meticulous in our curation of assortments that are in accordance with our stringent quality, consistency, and flavour standards. To build on this success and continue to delight users with exceptional experiences, I am looking forward to working with our talented teams, sellers, and partners. A comment was made by Shashank Shekhar Sharma.
