Uber recently revealed a strategy, for auto drivers in India by introducing a zero commission model and transitioning to a subscription based system of the traditional per trip commission setup commonly seen in the industry today.This new initiative aligns with market trends that have been spearheaded by rivals, like Rapido.The official announcement was made on February 18th 2025 as part of Ubers efforts to stay competitive in the market.
Drivers have been expressing frustration, over the commission rates which has led to several strikes against popular ride hailing services such as Uber and Ola. Moreover There have been complaints about service quality and cancellations circulating on social media platforms which has compelled Uber to make adjustments, in their operations.
Customers will now receive suggestions, from the app; however; the final price will be decided through discussions with the driver. Additionally; Uber will no longer handle cancellations or refusals made by drivers. The company has specified that its role will be purely, as a technology platform that connects riders with driver partners but does not impact the execution or quality of the ride.
Uber had experimented with a subscription plan in April 2024 in six cities, like Chennai and Visakhapatnam; the recent nationwide launch marks a significant change, in how ride hailing services operate in India.
